Privacy Policy

Effective Date: January 2024

Introduction

Welcome to Elev8 U Coaching! This Privacy Policy outlines our commitment to the principles of transparency, accountability, and protection of personal information as mandated by the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada. Please read this policy carefully to understand how we collect, use, and safeguard your personal information.

1. Collection of Personal Information

1.1 Types of Information Collected:

Elev8 U Coaching collects personal information necessary for the provision of coaching services. This includes but is not limited to:

Name

Contact information (email, phone number)

Billing information

Personal preferences and goals related to coaching

1.2 Collection Methods:

Personal information is collected through secure forms on our website, verbal communication, or other means where consent is obtained for data collection.

2. Purpose of Information Use

2.1 Service Provision:

Collected information is used for the sole purpose of providing effective coaching services to clients. This includes communication, session personalization, and facilitating billing and payment processes.

2.2 Client Communication:

We may use your contact information to communicate important updates, schedule changes, or any other relevant information related to your coaching sessions.

3. Consent and Withdrawal

3.1 Explicit Consent:

By engaging in our coaching services and providing personal information, clients explicitly consent to the collection, use, and disclosure of their information as outlined in this Privacy Policy.

3.2 Withdrawal of Consent:

Clients may withdraw their consent for the collection, use, and disclosure of their personal information at any time. However, withdrawal may impact our ability to provide coaching services effectively.

4. Storage and Security Measures

4.1 Secure Storage:

All personal information is securely stored with access limited to authorized personnel only.

4.2 Data Integrity and Confidentiality:

Elev8 U Coaching employs industry-standard security measures to maintain the confidentiality, integrity, and accuracy of client information.

5. Third-Party Disclosure

5.1 Limited Disclosures:

Elev8 U Coaching does not sell, trade, or transfer client information to third parties. External disclosures are made only when necessary for the provision of coaching services and are subject to stringent confidentiality agreements.

5.2 Service Providers:

In some cases, external service providers may be engaged, and they are contractually bound to handle client information confidentially and in compliance with PIPEDA.

6. Retention of Personal Information

6.1 Duration of Retention:

Client information is retained only for the duration necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

6.2 Data Disposal:

Once information is no longer needed, it will be securely disposed of to prevent unauthorized access or use.

7. Access and Correction

7.1 Access Requests:

Clients have the right to request access to their personal information held by Elev8 U Coaching. Requests will be addressed within a reasonable timeframe.

7.2 Correction Requests:

Clients may request corrections to inaccurate or incomplete personal information. Corrections will be made promptly.8. Complaints and Inquiries

8.1 Designated Privacy Officer:

Elev8 U Coaching has a designated Privacy Officer who can address any complaints, concerns, or inquiries regarding the handling of personal information.

8.2 Resolution Process:

Elev8 U Coaching is committed to promptly addressing and resolving any concerns or complaints related to privacy matters.

9. Updates to the Privacy Policy

9.1 Policy Amendments:

Elev8 U Coaching reserves the right to update this Privacy Policy as necessary to reflect changes in practices or compliance with legal requirements.

9.2 Notification of Changes:

Clients will be notified of any substantial changes to the Privacy Policy through our website.

0. Contact Information

If you have any questions, concerns, or requests related to your privacy or this Privacy Policy, please contact our designated Privacy Officer at coach@elev8ucoaching.ca.

Thank you for entrusting Elev8 U Coaching with your personal information. We are dedicated to ensuring the security, confidentiality, and compliance with PIPEDA in the handling of your data.